Terms and Conditions
1. Introduction and Reservations
These terms and conditions apply to all reservations and stays at Panorama Villa Guesthouse, 41 Oorwinning Street, Graskop. By making a reservation or using our website, you agree to these terms.
- Reservations can be made by telephone, WhatsApp or email.
- A reservation is confirmed only once we have received the required deposit and sent you written confirmation.
- The person making the reservation must be at least 18 years old and is responsible for all guests in their party.
- Guests may reserve individual rooms or the entire villa for exclusive use. Exclusive-use bookings may be subject to separate rates and conditions, which will be confirmed at the time of booking.
2. Rates, Deposits and Payment
- All rates are quoted in South African Rand (ZAR) and include VAT where applicable.
- Rates may change without notice, but confirmed reservations will be honoured at the rate quoted at the time of booking.
- A deposit of [X]% of the total booking amount is required to secure your reservation.
- The balance is payable [on arrival / X days before arrival].
- Payment can be made by EFT or [card / other accepted methods]. Proof of payment must be emailed to info@panoramavillaquesthouse.co.za.
- Extras such as meals, spa treatments and restaurant charges must be settled before departure.
3. Cancellations and Changes
All cancellations must be made in writing to info@panoramavillaquesthouse.co.za. The following cancellation fees apply:
| Notice before arrival | Cancellation fee |
|---|---|
| More than [30] days | [Deposit refunded, less admin fee] |
| [14–30] days | [50]% of the deposit |
| Less than [14] days | Full deposit forfeited |
| No-show or early departure | [100]% of the booking amount |
- Exclusive-use and group bookings may have different cancellation terms, confirmed at the time of booking.
- Changes to dates are subject to availability and may be treated as a cancellation if made at short notice.
- We strongly recommend travel insurance to cover unexpected cancellations.
4. Check-in and Check-out
- Check-in is from [14:00] to [20:00]. Please let us know in advance if you expect to arrive later.
- Check-out is by [10:00].
- Early check-in and late check-out are subject to availability and may carry an extra charge.
- All guests must present valid identification (ID or passport) at check-in for registration purposes.
- For after-hours assistance, contact us on WhatsApp at 072 781 1020.
5. House Rules and Guest Conduct
To keep the villa peaceful and comfortable for everyone:
- Quiet hours are from [22:00] to [07:00].
- Smoking is not permitted indoors. Please use designated outdoor areas only.
- Pets are [not permitted / permitted by prior arrangement only].
- Only registered guests may stay overnight. Visitors must be approved in advance.
- Parties and events are not permitted without prior written approval.
- Guests are expected to respect the property, staff and other guests, including guests of Panorama Boutique Guesthouse, with whom we share the grounds.
We reserve the right to ask any guest who breaches these rules or behaves in a disruptive or unsafe manner to leave the premises without a refund.
6. Children and Swimming Pools
- Children are welcome. Child rates apply to children aged [X to X] sharing with adults.
- Children must be supervised by a responsible adult at all times, including in the garden and pool areas.
- The outdoor swimming pool is for adult guests. Children may use the dedicated children’s pool only.
- There is no lifeguard on duty. All guests use the swimming pools entirely at their own risk.
- Glassware is not permitted in or around the pools.
7. Damage, Liability and Indemnity
- Guests are responsible for any damage to the property, furniture or equipment caused by them or members of their party, and will be charged the cost of repair or replacement.
- A refundable damage deposit of [R amount] may be required for exclusive-use and group bookings.
- Guests use the premises and facilities at their own risk. Panorama Villa Guesthouse, its owners and staff are not liable for any injury, illness, loss or damage to persons or property, except where caused by our gross negligence.
- We are not responsible for the loss of or damage to valuables, vehicles or personal belongings. Please keep valuables secure.
- We are not liable for failure to provide services due to circumstances beyond our control, such as load shedding, water interruptions, severe weather or other unforeseen events.
8. Spa, Restaurant and Shared Facilities
- Spa treatments must be booked in advance and are subject to availability. Please inform the therapist of any medical conditions before your treatment. [Spa cancellation terms, if any.]
- Restaurant meals are not included in accommodation rates unless stated in your booking confirmation.
- Some facilities are shared with Panorama Boutique Guesthouse. Their use is subject to availability and to any rules displayed on the premises.
9. Website Use
- We make every effort to keep the information, rates and images on our website accurate, but we do not guarantee that it is complete or error-free. Images are for illustration and rooms may vary slightly.
- All content on this website, including text, photographs and logos, belongs to Panorama Villa Guesthouse and may not be copied without permission.
- Our use of your personal information is governed by our [Privacy Policy] and [POPIA page].
10. General
- These terms are governed by the laws of the Republic of South Africa.
- Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008.
- We may update these terms from time to time. The version on our website at the time of booking applies to your reservation.
11. Contact Us
Email: info@panoramavillaquesthouse.co.za Reservations: 013 003 1160 / 072 781 1020 / 066 599 5825 After-hours (WhatsApp): 072 781 1020 Address: 41 Oorwinning Street, Graskop, 1270
