Privacy Policy

1. Introduction

Panorama Villa Guesthouse (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

This policy explains what personal information we collect when you visit our website, make a reservation or stay with us, how we use it, and the rights you have over it. By using our website or services, you agree to the practices described here.

Who we are

Panorama Villa Guesthouse 41 Oorwinning Street, Graskop, 1270, Mpumalanga, South Africa Email: info@panoramavillaquesthouse.co.za Telephone: 013 003 1160

2. Information We Collect

We collect only the personal information we need to provide our services. This may include:

• • Contact details: your name, email address, telephone number and WhatsApp number.

• • Reservation details: arrival and departure dates, number of guests, room preferences, special requests and dietary requirements.

• • Identification: ID or passport details where required for guest registration at check-in.

• • Payment information: details needed to process deposits and payments. Card details are handled by our payment provider or bank and are not stored on our website.

• • Communications: messages you send us by email, WhatsApp, telephone or our website contact form.

• • Website usage data: technical information such as your IP address, browser type and pages visited, collected automatically when you use our website.

We collect this information directly from you when you contact us, make a booking, complete a form or check in.

3. How We Use Your Information

We use your personal information to:

• • Respond to your enquiries and process reservations.

• • Confirm, manage or change your booking.

• • Prepare for your stay, including special requests and dietary needs.

• • Process deposits and payments.

• • Meet our legal obligations, such as guest registration and accounting records.

• • Arrange services you request, such as spa treatments or restaurant bookings.

• • Improve our website, services and guest experience.

• • Send you news or special offers, but only where you have agreed to receive them. You can unsubscribe at any time.

We will not use your information for any purpose that is incompatible with the reason we collected it.

4. Sharing Your Information

We do not sell, rent or trade your personal information. We share it only where necessary, with:

• • Panorama Boutique Guesthouse, with whom we share our grounds, restaurant and certain facilities, where this is needed to provide services you have requested.

• • Service providers who help us operate, such as our website host, email provider, payment processors and booking platforms. They may only use your information to provide their services to us.

• • Authorities where we are required to do so by law.

Where a service provider is located outside South Africa, we take reasonable steps to ensure your information receives a level of protection comparable to POPIA.

5. Cookies and Third-Party Website Tools

Our website uses cookies, small files stored on your device, to make the site work properly and to understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the site may not work as intended.

Our website also uses the following third-party tools, which may collect information under their own privacy policies:

• • Google reCAPTCHA, to protect our contact form from spam. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

• • Google Maps, to show our location.

• • WhatsApp, if you choose to contact us through it.

• • Google Analytics or similar tools, to understand website traffic. 

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

6. Security and Retention

We take reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. These include secure website connections (SSL), restricted access to guest records and reputable service providers.

No method of transmission over the internet is completely secure. If a data breach affects your personal information, we will notify you and the Information Regulator as required by POPIA.

We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, tax and accounting records). After that, it is securely deleted or destroyed.

7. Your Rights

Under POPIA, you have the right to:

• • Ask whether we hold personal information about you, and request a copy of it.

• • Ask us to correct or update inaccurate or incomplete information.

• • Ask us to delete your information, where we are not legally required to keep it.

• • Object to the processing of your information, including for direct marketing.

• • Withdraw your consent at any time, where we rely on consent.

• • Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

Information Regulator (South Africa) Website: inforegulator.org.za Email: enquiries@inforegulator.org.za

8. Contact Us

For questions about this policy or your personal information, contact our Information Officer:

Information Officer: [Name to be confirmed] Email: info@panoramavillaquesthouse.co.za Telephone: 013 003 1160 / 072 781 1020 / 066 599 5825 Address: 41 Oorwinning Street, Graskop, 1270

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.