POPIA Compliance

Our Commitment

Panorama Villa Guesthouse is committed to protecting the personal information of our guests, website visitors and everyone we do business with, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

POPIA sets out how organisations in South Africa may collect, use, store and share personal information. We handle your information lawfully, fairly and only for the purposes you would reasonably expect.

For full details on what we collect and how we use it, please read our [Privacy Policy].

Information Officer

Our Information Officer is responsible for making sure we comply with POPIA and for handling any requests or concerns about your personal information.

Information Officer: [Name to be confirmed] Email: info@panoramavillaquesthouse.co.za Telephone: 013 003 1160 Address: 41 Oorwinning Street, Graskop, 1270, Mpumalanga

How We Comply

POPIA sets out eight conditions for the lawful processing of personal information. Here is how we meet them:

1. Accountability: We take responsibility for complying with POPIA and have appointed an Information Officer.
2. Processing limitation: We collect only the information we need, with your consent or where the law allows.
3. Purpose specification: We collect information for specific purposes, such as managing reservations, and keep it only as long as needed.
4. Further processing limitation: We do not use your information for purposes unrelated to why it was collected.
5. Information quality: We take reasonable steps to keep your information accurate and up to date.
6. Openness: We are transparent about what we collect and why, through this page and our Privacy Policy.
7. Security safeguards: We protect your information against loss, damage and unauthorised access.
8. Data subject participation: You may access, correct or request deletion of your personal information.

Consent and Direct Marketing

When you submit an enquiry, make a reservation or contact us, you consent to us using your information to respond and to provide the services you requested.

We will only send you marketing messages, such as special offers or newsletters, if you have agreed to receive them or are an existing guest. Every marketing message includes a simple way to opt out, and you can unsubscribe at any time by contacting us.

Your Rights

As a data subject under POPIA, you have the right to:

• Know whether we hold personal information about you.
• Request access to the personal information we hold.
• Ask us to correct, update or delete your information.
• Object to the processing of your information.
• Withdraw your consent at any time.
• Opt out of direct marketing.
• Lodge a complaint with the Information Regulator.

How to make a request

Email your request to info@panoramavillaquesthouse.co.za with the subject line “POPIA Request”. Please include your full name, contact details and a description of what you are requesting. We may ask you to verify your identity before we respond, and we will respond within a reasonable time.

Complaints

If you have a concern about how we handle your personal information, please contact our Information Officer first so we can try to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa:

Website: inforegulator.org.za Complaints: POPIAComplaints@inforegulator.org.za General enquiries: enquiries@inforegulator.org.za